TL,DR: Booking with Arrow starts with a fast quote, includes a specific technician arrival window, and ends with a limited lifetime warranty. The whole process is designed to fit your schedule, not require you to rearrange your day around it.
Uncertainty Is the Biggest Barrier to Booking
Most people know they need their windshield replaced. What stops them from scheduling is not cost or availability; it is not knowing what the process actually looks like.
Will someone actually show up? How long will they be there? What do you need to do before they arrive?
This post answers all of those questions so you can book with confidence.
Step 1: Get Your Quote
The first step is the quickest. Call Arrow at 866-975-4527 or visit arrowautoglass.com to request a quote.
Have your vehicle’s year, make, and model ready. If you have auto insurance, have your policy number available. Arrow will check your coverage at the same time as your quote. Once your insurance coverage is confirmed, we can then schedule your appointment. Please, be aware that the time it takes to confirm coverage varies by insurance company.
You will get a clear price, if any, a confirmation of what your insurance covers, and an answer to whether your vehicle requires ADAS recalibration.
Step 2: Schedule Your Appointment
Once you accept your quote and insurance coverage is confirmed, Arrow schedules your appointment.
You choose between an AM or PM window based on what works better for your day. Most appointments are confirmed within one to two business days. Same-day service is often available for customers who call in the morning.
You will confirm your preferred date, the location where you want the service done, and your contact information for the day of the appointment.
Step 3: The Morning of Your Appointment
Whether your appointment is in the AM or PM window, your technician will call you between 7:30 and 9:00 AM with a specific two to three hour arrival window.
This means you are not watching for a truck all day. You get a real window and your technician arrives within it.
If anything changes, Arrow will contact you directly to adjust.
Step 4: The Technician Arrives
Your Arrow technician arrives with everything needed to complete the job.
- The replacement windshield specific to your vehicle’s year, make, and model
- All required adhesives and installation tools
- ADAS recalibration equipment if your vehicle requires it
You do not need to prepare anything. Just make sure the vehicle is accessible.
The technician will confirm the vehicle and the scope of work before starting.
Step 5: The Installation
The installation takes about 60 minutes for most standard vehicles.
Windshield removal. The damaged windshield is carefully removed using tools that protect the vehicle frame and trim.
Frame preparation. The pinch weld (the channel the windshield bonds to) is cleaned and prepared according to the adhesive manufacturer’s specifications. Any debris, rust, or residue is addressed. This step is critical for a proper seal.
New glass installation. The replacement windshield is positioned, fitted, and bonded with urethane adhesive applied to manufacturer specifications.
Post-installation inspection. The technician inspects the fit, seal, and trim. The work area is cleaned before the technician leaves.
Step 6: ADAS Recalibration (If Required)
If your vehicle has cameras that require recalibration after the windshield replacement, this happens after the glass is set.
Static recalibration takes 30 to 60 minutes. Calibration targets are placed in front of the vehicle and diagnostic equipment aligns the camera to manufacturer specifications.
This step will already be in your quote if your vehicle requires it. It will not be a surprise on the day of service.
Step 7: The Safe Drive Away Time Period and Walkthrough
After installation, the urethane adhesive needs at least one hour to achieve safe drive away time before the vehicle is moved.
Once the cure window has passed, the technician walks through the job with you: what was done, aftercare instructions, and warranty details.
For the first 24 hours:
- No automated car washes
- No pressure washing near the windshield seam
- Leave a window slightly cracked when possible
After 48 hours, treat the windshield like any other part of the vehicle.
What the Warranty Covers
Every Arrow replacement comes with a limited lifetime warranty for as long as you own the vehicle. It covers leaks, air noise, molding issues, and manufacturer defects.
If something is not right after the job, call Arrow. It will be addressed.
Why the Experience Feels Different
Arrow’s entire model is built around your schedule. No waiting rooms, no dropping your car off, no arranging alternate transportation.
A technician comes to you, handles the work, and leaves the vehicle ready to drive. That model only works when the service is consistently good, because Arrow is a guest at your home or workplace.
That accountability is built into how Arrow operates.
Quick Answers
How do I schedule with Arrow Auto Glass? Call 866-975-4527 or visit arrowautoglass.com. You can get a quote and schedule in one call or one online session.
What time will the technician arrive? Your technician calls between 7:30 and 9:00 AM on the day of your appointment with a specific two to three hour arrival window.
Do I need to be home the entire time? You need to be available at the end of the appointment for the walkthrough and aftercare instructions. For most of the installation, you can go about your normal routine. In many cases we will need the vehicles keys.
Does Arrow clean up after the job? Yes. The technician removes the old windshield, handles all cleanup, and leaves the work area clean.
What does the Arrow warranty cover? Arrow’s lifetime warranty covers leaks, air noise, molding issues, and manufacturer defects for as long as you own the vehicle.
Ready to Book?
Call 866-975-4527 or visit arrowautoglass.com. Arrow will get you quoted and scheduled quickly. Most appointments are available within one to two business days.
Key Takeaways
- Vehicle information and insurance coverage will be promptly verified before scheduling
- AM and PM windows are available; most appointments are confirmed within one to two business days
- Your technician calls between 7:30 and 9:00 AM with a specific arrival window
- Installation takes about 60 minutes; ADAS recalibration adds 30 to 60 minutes
- The minimum drive-away time after installation is one hour
- Arrow’s lifetime warranty covers leaks, air noise, molding, and defects for as long as you own the vehicle
- You do not need to prepare anything; the technician arrives with everything
