Arrow Auto Glass is committed to delivering not just quality auto glass repair and replacement services, but also peace of mind. To this end, we offer a limited lifetime warranty on all our repairs and the installation of replacement glass for as long as you own the vehicle. This warranty underscores our commitment to quality and your satisfaction.
Our warranty is specifically tailored to cover defects in material or workmanship for the duration you own the vehicle in which the glass was repaired or installed. We ask that any such defects be reported to Arrow Auto Glass within 30 days of their discovery.
Resolution Guarantee: In the rare event that we are unable to replace or repair a warranted product, or if we cannot correct defective workmanship, Arrow Auto Glass will refund the original purchase price of your warranted product. This guarantee is part of our commitment to uphold the highest standards in our services.
Windshield Repair Assurance: Arrow guarantees that a repaired windshield will not crack further. Should the crack extend, we will credit the cost of the repair towards a replacement. It’s important to note that, occasionally, the repair process might result in a chip or crack becoming larger. Arrow is not liable for such unintentional damage. However, if you are dissatisfied with the repair, we will credit the cost of the repair toward replacement. In instances where the repair was paid for by an insurance company, the credit will be directed to them.
To exercise your rights under this warranty, we will require proof of installation by Arrow Auto Glass, such as a copy of the invoice. Apart from this limited lifetime warranty, Arrow Auto Glass makes no other warranties of any kind.
Warranty Exclusions
This warranty does not cover certain situations, including leaks, stress cracks, or damage related to vehicle body damage or rust deterioration. Arrow will make reasonable efforts to inform you of such existing damage or rust prior to the removal of existing glass; however, detection may not always be possible. In these cases, Arrow is not responsible for any associated damage.
Furthermore, damage not involving defective workmanship or materials is excluded from this warranty. This exclusion extends to electrical or mechanical components, moving parts or motors, or other non-glass components, which are covered only for the length of the manufacturer’s warranty.
Limitation of Liability
Arrow Auto Glass shall not be liable for incidental or consequential damages resulting from our products or services. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you. This warranty provides specific legal rights, and you may have other rights which vary from state to state.
Maximum Liability
Under this warranty, Arrow Auto Glass’s maximum liability shall be limited to the purchase price of the product. This limitation reflects our commitment to providing quality products and services while maintaining fair and reasonable warranty practices.
At Arrow Auto Glass, our warranty is a testament to our dedication to quality and customer satisfaction. We stand behind our products and services, ensuring you receive the best in auto glass repair and replacement.
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