FAQ

Repair or replacement depends on the damage’s size, location, and severity. Typically, chips smaller than a quarter, affecting only the outer glass layer, and not in the driver’s line of sight can be repaired. Each case is unique, and immediate inspection is advised for any windshield damage.
This depends on your insurance coverage. For repairs, most insurers waive the deductible, meaning no out-of-pocket costs for you. For replacements, if you have full glass coverage, you might not pay anything. Otherwise, you’re responsible for the deductible amount. Contact Arrow to verify your policy coverage before proceeding.

Yes, you can pay directly for your auto glass repair or replacement if your policy lacks glass coverage. We offer competitive pricing and accept various payment methods for your convenience.

Services are typically scheduled within 1 to 2 business days. We also offer same-day emergency services for both repair and replacement.

Yes, we offer mobile glass repair and replacement services. Our technicians can come to your location, whether it’s your home or office. We also offer same-day emergency services for both repair and replacement. 

Call us at 1.866.975.4527 to schedule an appointment or get a quote for your auto glass service.

We use only the highest quality glass specified by the Federal Motor Vehicle Safety Standards, moldings, urethanes, and other installation materials to ensure the safety and integrity of your windshield. Click here for more info on Warrantee.

Our services come with a lifetime warranty for as long as you own the vehicle. This warranty covers leaks, air noises, manufacturer defects, moulding issues, and more.

Like chips, small cracks can often be repaired. The repairability depends on the crack’s length, depth, and location. If a crack is too large or in a critical viewing area, replacement may be necessary.

A typical repair takes about 30 minutes, while a replacement can take up to an hour. This does not include the recommended wait time for the adhesive to set, which can vary.

Absolutely. Our technicians take great care to protect your vehicle’s paint and interior during the repair or replacement process.

Yes, we match the replacement glass to the tint of your existing windows, ensuring a consistent look across your vehicle.

All replacement glass OEM (Original Equipment Manufacturer) or aftermarket must meet or exceed the Federal Motor Vehicle Safety Standard specifications. OEM glass is available by request.

Yes, we assist with insurance paperwork to make the process as smooth as possible for you.

Vehicles with Advanced Driver Assistance Systems (ADAS) often require recalibration after a windshield replacement. Our customer service representatives will inform you if your vehicle needs this service.
Yes, all our technicians are Auto Glass Replacement Safety Standard (AGRSS) certified, certified by our adhesive manufacturer and undergo continuous training to stay updated with the latest auto glass repair and replacement techniques.
NO! The vehicle must not move for at least one hour after installation to allow the adhesive to set properly, ensuring the windshield’s safety and effectiveness. The passenger airbag is made to deploy off of the inside of the windshield and will not work properly if the windshield adhesive is not cured enough for safe drive time (SDT).

Please remove any valuables or sensitive items from the vehicle prior to our technician’s arrival. Also, ensure the vehicle is parked in a location that allows access and safe working conditions for our technicians.

The bonding area of the windshield must be dry for a proper seal. Our adhesives can be used in temperatures from 0-120°F. We monitor weather conditions to ensure optimal results.

We service a wide range of vehicles, including cars, trucks, and commercial vehicles. However, there might be limitations for certain specialty or vintage vehicles. Please contact us with specific inquiries.

All replacement glass OEM (Original Equipment Manufacturer) or aftermarket must meet or exceed the Federal Motor Vehicle Safety Standard specifications.
Original Equipment Manufacturer (OEM) glass is glass installed in the factory before it is sold on the market. Aftermarket glass is glass that is reverse engineered and is used after the vehicle has been sold on the market. Both types of glass must adhere to the Federal Motor Vehicle Safety Standard specifications.

Yes, we ensure that your new windshield matches the features of your original one, including rain sensors, antennas, and other technology integrations.

Regular cleaning with non-abrasive products, avoiding harsh chemicals, and being mindful of extreme temperature changes can help maintain the integrity of your windshield.

If you experience any problems such as leaks, unusual noises, or visual defects, please contact us immediately. Our warranty covers such issues, and we will promptly address them.

Yes, we have the expertise and equipment to service vehicles with advanced safety features, including recalibrating ADAS systems when necessary after a windshield replacement.

Recalibration of ADAS is typically not required after a minor repair. However, it is essential after a windshield replacement. Our technicians will assess and inform you if recalibration is necessary for your vehicle’s specific safety features.